On your side, you’ll receive a message in your Bitrix24 messenger where you can respond and keep your customers happy! As any company with a CRM WhatsApp business should make sure to reply quickly. From there, they can message you with their inquiry. When customers come across the icon, they can click on it and their WhatsApp will pop open on their phone. One of the smartest ways to use your WhatsApp CRM is to include a WhatsApp icon on a widget on your website. Many companies don’t have a number associated with a WhatsApp account, but that’s OK - you can rent a number from Twilio.Īs you receive messages, Bitrix24 will create a new contact in your WhatsApp CRM tool so you have a record for later. Of course, if you don’t have a Twilio account, you’ll have to set that up first. The Twilio integration will ask you for your account SID, auth token, and your account number, and you’re ready to go! Integrating your Bitrix24 CRM with WhatsApp couldn’t be easier! First, head to your Contact Center (easy to find through the search function), then click on WhatsApp, then Connect. It’s beneficial for you too! Instead of receiving a long list of detailed emails, or working through phone calls one-by-one, you can quickly resolve multiple problems at a time. Users all over the world are now super comfortable with WhatsApp because it is so quick and widespread, so setting up a WhatsApp CRM is a smart move. Before WhatsApp appeared on the market, you could have survived on emails and inbound telephone calls, but in an age where customer service is key, you need to give them as many options as possible.

Times are changing and you’ve got to change with them. Why should I use a CRM with WhatsApp integration?

This way, your whole team is ready to talk to any of your clients even if they’ve never spoken before. Just like with all our other communication tools, you can track all your customer interactions and keep records for the future. By integrating Bitrix24 and WhatsApp, you can talk with customers directly inside your Bitrix24 account without having to navigate through a range of different programs.

Free whatsapp cf