The intersection of these two sums is typically the most important aspect when determining the total cost of your membership. Most cloud-based SaaS support systems will market themselves according to the number of technician licenses and end users they can support separately. The first is connectivity, which includes how quickly you can connect with your remote partner and how diligently you must distribute a software agent or share a support link. The majority of remote assistance products haven't changed much since they were initially introduced, with a few notable exceptions.

This includes mobile, which you might have to support as part of your business, and may be an important consideration when choosing your remote support service. Working through a cloud platform also has the advantage of allowing you to provide support from any device. Most contemporary remote support solutions are cloud-based, and one advantage of handling them in the cloud is faster deployment. What you need from a Remote Support Solution

Let’s dive into what subtleties make these products different. In this article, we compare Dameware Remote Everywhere with GoTo Resolve-two products that have a recognized, well-constructed foundation, freshened up with a new coat of paint for the next generation of remote support. GoTo Resolve is their answer to a cloud-based remote support solution as part of this new brand identity. The company has undergone a complete rebranding that has led to a new product lineup.

Meanwhile, you may recognize GoTo Resolve by its previous incarnation: LogMeIn. Still, all packaged into the convenience of the cloud. SolarWinds added a cloud-based alternative to their Dameware Remote Support product that expands on the features of the original to bring all the benefits of the original product. Can SolarWind’s new cloud product compare with LogMeIn’s new rebrand called GoTo Resolve?īoth Dameware Remote Everywhere by SolarWinds, and GoTo Resolve, have gone through a recent upgrade that has put both remote support solutions in the limelight.

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